F.A.Q
General Questions
1. Can I shop without becoming a member?
Yes, you can shop on our site as a guest without creating an account. Furthermore, you can also take advantage of installment options.
2. Is there an option to sign up with Google?
Yes, you can sign up for our site with a single click using your Google account. You can complete your registration quickly by using one of the Google accounts on your phone or computer.
About Products
3. What products do you sell?
Serving since 1983, our business offers a wide range of products including shoes for men, women, and children, special shoe sizes, bags, slippers, wallets, sports equipment, underwear, and socks.
4. Is it possible to return formal shoes and bags?
Returns are not accepted for items in the formal shoe and bag category. Since these products are designed for special occasions and must be stored under hygienic conditions, we are unable to process returns so that you can have the best first-use experience.
5. How are the products maintained?
- Leather Products: Clean with a soft cloth and appropriate leather cleaners, and maintain their flexibility and shine using leather care creams.
- Suede and Nubuck Products: Clean with special brushes and gently remove stains with a slightly damp cloth and suede cleaner.
- Textile and Fabric Products: Wipe stains quickly with a damp cloth; do not expose them to direct sunlight or heat sources.
Ordering and Payment
6. How can I add items to my cart?
You can click the "Add to Cart" button after selecting your desired product and choosing the appropriate size and color options.
7. Which payment methods do you accept?
- Credit and Debit Cards: Visa, MasterCard, American Express, Troy, and other valid cards.
- Bank Transfer/EFT: You can make a payment to the bank accounts specified on the payment page.
- Cash on Delivery: A cash payment option is available. The additional amount charged by the shipping company for cash on delivery is added to the cart.
- Digital Payment Methods: You can place an order via Mail Order.
8. Are payment transactions secure?
Yes, our site is protected with a 256-bit SSL certificate. Your payment transactions are secured with SSL encryption, and a PCI DSS compliant infrastructure is used. Additionally, 3D Secure verification is used for credit card transactions.
Shipping and Delivery
9. How much is the shipping fee?
- Free Shipping: Shipping is free on purchases of 1500 TL and over.
- Standard Fee: A fixed shipping fee of 100 TL is applied to orders under 1500 TL.
10. When will my order be shipped and delivered?
Your orders are handed over to the shipping company within 1 business day. Delivery takes place within 2-3 business days depending on your city.
11. How can I track my shipment?
When your order is shipped, your tracking number will be sent to you via e-mail and SMS. You can track your shipment through the MNG Kargo website using this number.
Cancellation, Return, and Exchange
12. How can I cancel my order?
You can cancel your order by logging into your account with your order number. However, your order must not have started being prepared by our warehouse. Orders that have entered the preparation stage cannot be canceled, and in this case, you must create a return request.
13. What is the return period and what are the conditions?
- Return Period: 14 days from the date the product is delivered to you.
- Return Conditions: The product must be in its original packaging, undamaged, unused, and must not have lost its resaleability.
14. Which products are not accepted for return?
- Formal Shoes and Bags: A security seal is applied to these products. Returns of products with a removed or damaged seal are not accepted.
- Used or Damaged Products: Returns of products that have lost their resaleability are not accepted and will be sent back at the buyer's expense.
15. How is the return process carried out?
- Packaging: Pack the product in its original packaging with protective materials.
- Document Inclusion: Include a printout of the e-archive invoice or a note containing your order number and contact information in the package.
- Shipping: Send returns via our contracted carrier, MNG Kargo. Shipping fees are covered by the customer.
16. How long does the return process take?
Necessary checks are performed after the returned products reach our warehouse. Refunds for products that meet the return conditions are processed within 3-5 business days from the date of approval.
17. How are exchanges handled?
You can submit your exchange requests through the "My Orders" page or by contacting our customer service. In exchange transactions, shipping fees are covered by the customer, and the exchange is carried out if the product is in our stock.
Security and Privacy
18. Is my personal data safe?
Yes, your personal data is processed and protected within the scope of the Personal Data Protection Law No. 6698. For detailed information about our privacy policy, you can visit our "Privacy Policy" page.
19. Is your site secure?
Our site is protected by a 256-bit SSL certificate and utilizes the latest security technologies. Your payment transactions and personal data are encrypted and secured.
Contact and Support
20. How can I reach you?
- Phone: +90 466 312 39 40
- WhatsApp: +90 538 945 94 94
- E-mail: bilgi@cigdemkundura.com
- Address: İzmir Pasajı No:20/B Arhavi/ARTVİN TURKEY
21. What are your customer service working hours?
- Weekdays: 08:00 - 20:00
- Saturday: 08:00 - 20:00
- Sunday: 10:00 - 19:00
Other Questions
22. Do I need to pay an extra fee for the cash on delivery option?
For the cash on delivery option, the additional amount charged by the shipping company is added to your cart. You do not need to pay an extra fee at the door. If the courier requests a payment higher than your order total, please inform us and do not make the payment.
23. Can you help with product selection?
Yes, you can contact our customer service to get more information about our products and receive personalized recommendations.
24. What is the infrastructure of your website?
Our website uses the infrastructure of Shopify, the world's leading e-commerce platform.